Close refill gaps. Hit your adherence guarantees. Keep your network slots.

The economics you live with

Every missed refill is a missed dispense. Every discontinued patient is an annuity walking out the door. And it's not just revenue. Your manufacturer and payer contracts increasingly come with performance strings attached: PDC thresholds, adherence reporting requirements, patient outcomes documentation.

Meanwhile, your outreach team is fighting the same battle as everyone else: patients don't answer calls from unknown numbers, portal adoption is low, and your pharmacists' time is your most expensive resource.

What Aidy does for your book of business

• Refill reminders that get read. Timed SMS outreach ahead of each fill window, with one-tap responses that route directly into your refill workflow. Fewer outbound call attempts per completed fill.

• Gap detection between fills. Patients flag side effects, cost concerns, or “I'm thinking of stopping” signals weeks before they show up as a missed refill, giving your clinical team a chance to intervene while it still matters.

• Prior auth and reauthorization support. Proactive nudges around reauth windows so renewals don't lapse into therapy gaps.

• PDC and MPR you can report. Adherence metrics in the format your payer and manufacturer contracts require, with the engagement documentation to back them up.

The differentiation angle

Limited distribution networks are competitive, and manufacturers are choosing partners based on more than dispense capacity. A specialty pharmacy that can show manufacturer-visible engagement data (persistence curves, patient-reported outcomes, documented clinical touchpoints) is making a different pitch than one reporting fill counts.

Aidy gives you that data layer without building it yourself:

• Patient-reported outcomes collected longitudinally, at scale

• Documented intervention and escalation history per patient

• Cohort-level persistence reporting you can bring into manufacturer QBRs

Built to fit your operation, not replace it

• No app for patients, no new system for staff. Patients text; your team gets structured signals routed into your existing workflows.

• IBD-specific. Content and cadence built for Crohn's and UC patients on biologics, not generic medication reminders.

• Compliance-ready. TCPA-compliant opt-in, HIPAA-aligned infrastructure, documented consent, clean opt-out handling.