Copay support
May help eligible commercially insured patients with TYSABRI medication or infusion out-of-pocket costs and related insurance access questions.
What it does
Biogen Support Services screens patients for commercial copay options and supports insurance and access logistics after the Start Form is submitted.
Open official program pagePotentially available to eligible commercially insured TYSABRI patients; federal and other government-plan beneficiaries are not eligible for the commercial assistance programs.
Government program exclusions: Medicare, Medicaid, TRICARE, VA, DoD, Other federal or state healthcare programs
Complete mandatory REMS enrollment and the separate support Start Form.
Provide current medical and pharmacy benefit information and government-payer attestation.
Submit claim documentation required by the selected copay or infusion assistance workflow.
Complete TOUCH enrollment and the TYSABRI Start Form with insurance and government-payer attestation, then ask the Biogen Support Specialist to screen for copay or infusion assistance.
Best for: Services requiring clinical information, a prescription, or prescriber attestation
Patient completes demographics and the authorization/consent section of the official form.
Owner: Patient
Have ready: Contact information, Signature and date
Patient, Prescriber And Clinic Staff, Biogen Support Services, Authorized Infusion Site
Biogen TYSABRI Support Specialist and TOUCH
Mandatory REMS enrollment, Start Form, benefits, savings, QuickStart, infusion access, and ongoing support.
Monday-Friday, 8:30 AM-8 PM ET
Official support page describes commercial copay and optional ongoing support.
Explains how the clinic completes the Start Form after separate TOUCH enrollment.
Prescriber completes the prescription, clinical, insurance, and service-selection sections and attaches supporting records.
Owner: Prescriber or clinic staff
Have ready: TOUCH enrollment, Signed Start Form, Insurance information, Government payer attestation, Prescription and infusion site
Submit the completed form by fax to 1-800-840-1278.
Owner: Clinic staff
Best for: Patients who want help selecting or enrolling in services
Provide the requested prescription, insurance, contact, and consent information.
Owner: Patient or caregiver
Have ready: Prescription details, Insurance card, Prescriber contact information
After enrollment: Biogen communicates the available program and claim process to the patient, clinic, and authorized infusion site.
If there is a problem: Call the Support Specialist about rejected claims, government-payer status, or a mismatch between TOUCH and support records.
