Nurse or case support
Offers optional Case Manager and Nurse Educator check-ins to address treatment education, infusion logistics, financial barriers, shipments, and TOUCH reauthorization.
What it does
Patients registered in TOUCH are automatically enrolled to participate in the optional program. A Nurse Educator contacts the patient after the first infusion and about every three months to discuss the infusion experience, education, REMS requirements, and barriers.
Open official program pageAvailable as an optional support program to patients registered in TOUCH and receiving TYSABRI; financial-service eligibility is evaluated separately.
Complete mandatory TOUCH enrollment; patients are then enrolled to participate in ongoing support.
Confirm preferred phone and permission for support calls.
Share nonclinical logistics issues such as travel, shipment, site, affordability, or reauthorization.
TOUCH-registered patients are automatically enrolled to participate, but ongoing support is optional. Confirm communication consent or call Biogen to begin, decline, or update support.
Best for: Patients starting TYSABRI
Complete TOUCH registration and the first authorized infusion.
Owner: Patient, prescriber, and infusion site
Respond to the Nurse Educator's introduction call and confirm participation and contact preferences.
Owner: Patient
Patient, Biogen Case Manager, Biogen Nurse Educator, Prescriber And Clinic Staff, Authorized Infusion Site
Biogen TYSABRI Support Specialist and TOUCH
Mandatory REMS enrollment, Start Form, benefits, savings, QuickStart, infusion access, and ongoing support.
Monday-Friday, 8:30 AM-8 PM ET
Official support page describes commercial copay and optional ongoing support.
Patient-facing explanation of joint enrollment and program communications.
Use periodic check-ins to identify infusion, travel, affordability, shipment, site, or reauthorization barriers.
Owner: Patient and Nurse Educator
Best for: Patients who want help selecting or enrolling in services
Provide the requested prescription, insurance, contact, and consent information.
Owner: Patient or caregiver
Have ready: Prescription details, Insurance card, Prescriber contact information
After enrollment: A Nurse Educator introduces the service after the first infusion and typically checks in every three months; Case Managers help route nonclinical barriers.
If there is a problem: Call to update contact preferences or report a treatment-logistics barrier. Clinical or urgent concerns must go to the prescriber or emergency services.
