Nurse or case support
Provides Nurse Support for treatment and injection questions plus no-cost return logistics for used injection devices.
What it does
Nurse Support helps with product-use education and injection questions. Safe Returns provides an official registration and return process for used devices.
Open official program pageAvailable to patients prescribed SIMPONI who request the applicable support; Safe Returns requires separate registration and a valid return address.
Confirm a current SIMPONI prescription when requesting product-specific support.
Register online or by phone and provide shipping/contact details.
Open documentCall the SIMPONI support line for Nurse Support. Register separately at MySafeReturns.com or call 1-844-494-8463 for the used-device return service.
Best for: Patients with SIMPONI injection or treatment questions
Provide the requested prescription, insurance, contact, and consent information.
Owner: Patient or caregiver
Have ready: Prescription details, Insurance card, Prescriber contact information
Patient, SIMPONI Nurse Support, Safe Returns, Treating Healthcare Professional
SIMPONI withMe Case Manager
Benefits, affordability, pharmacy shipment, and treatment logistics.
Monday-Friday, 8 AM-8 PM ET
SIMPONI Nurse Support
Injection and treatment education within program scope.
Monday-Friday, 9 AM-8 PM ET; after-hours callback is typically advertised within 15 minutes
Official patient treatment-support page.
Best for: Patients who need used-device return supplies
Enter patient, product, contact, and return-address information and submit.
Owner: Patient
Have ready: SIMPONI product information, Shipping address, Contact details
Follow the supplied packing and return instructions for used devices.
Owner: Patient
After enrollment: Nurse Support answers questions within scope or calls back; Safe Returns sends the required return materials or instructions.
If there is a problem: Call J&J withMe at 1-844-494-8463 for Safe Returns registration help. Direct urgent symptoms or treatment decisions to the healthcare team.
